http://www.yankeegroup.com Yankee Group RSS Feed http://www.yankeegroup.com/images/yg_logo.gif http://www.yankeegroup.com http://www.yankeegroup.com/ResearchDocument.do?id=54003 The Yankee Group Anywhere Consumer: 2010 Canada Survey Suite is an online methodology of more than 800 consumers aged 13 and over in Canada that examines respondents' Connectivity Choices and Digital Experiences. It investigates the connectivity and devices consumers have, as well as their planned activities and decisions around five core connectivity services: wireless broadband, mobile phone, pay TV, telephony and broadband. Additionally, it looks at the consumption of media empowered by these services, including video, music and gaming, as well as respondents' choices of channels and brands. Mon, 26 Jul 2010 08:46:23 GMT http://www.yankeegroup.com/ResearchDocument.do?id=54003 2010-07-26T08:46:23Z http://blogs.yankeegroup.com/?p=4599 Mon, 26 Jul 2010 11:42:34 GMT http://blogs.yankeegroup.com/?p=4599 2010-07-26T11:42:34Z http://blogs.yankeegroup.com/?p=4616 Mon, 26 Jul 2010 12:57:26 GMT http://blogs.yankeegroup.com/?p=4616 2010-07-26T12:57:26Z http://www.yankeegroup.com/ResearchDocument.do?id=54011 Mobile traffic is rising, and consumers and enterprises are constantly demanding more bandwidth, content and speed. In this webinar, analysts Declan Lonergan, Benoit Felten and Camille Mendler offer their unique perspectives on how the industry will grow, from next-generation access services, to the mobile Internet, to cloud computing and more. Tue, 27 Jul 2010 07:27:15 GMT http://www.yankeegroup.com/ResearchDocument.do?id=54011 2010-07-27T07:27:15Z http://www.yankeegroup.com/ResearchDocument.do?id=53895 Latin America should be a ripe market for IPTV, but regulatory uncertainty has prevented the technology from taking off. Until these issues are resolved, IPTV in Latin America will be highly segmented with opportunities largely in existing cable operators migrating to IP, smaller countries and the hospitality market. Tue, 27 Jul 2010 07:27:15 GMT http://www.yankeegroup.com/ResearchDocument.do?id=53895 2010-07-27T07:27:15Z http://blogs.yankeegroup.com/?p=4623 Tue, 27 Jul 2010 13:37:28 GMT http://blogs.yankeegroup.com/?p=4623 2010-07-27T13:37:28Z http://www.yankeegroup.com/ResearchDocument.do?id=54001 Mobile network operators (MNOs) can achieve innovation and growth in their messaging businesses if senior managers have the courage to make it happen. Top MNO execs should update their organizational structures, adopt more open business models and insist on deeper understanding of customer behavior within every department. Tue, 27 Jul 2010 17:47:18 GMT http://www.yankeegroup.com/ResearchDocument.do?id=54001 2010-07-27T17:47:18Z http://blogs.yankeegroup.com/?p=4628 Tue, 27 Jul 2010 18:06:53 GMT http://blogs.yankeegroup.com/?p=4628 2010-07-27T18:06:53Z http://www.yankeegroup.com/ResearchDocument.do?id=53695 The EMEA Consumer Forecast identifies how pricing pressure has been mounting as service providers sought to convert new subscribers to broadband with a range of lower priced packages, while many providers introduced speed upgrades without raising prices. Wed, 28 Jul 2010 11:32:23 GMT http://www.yankeegroup.com/ResearchDocument.do?id=53695 2010-07-28T11:32:23Z http://www.yankeegroup.com/ResearchDocument.do?id=53700 The EMEA Enterprise Forecast identifies the growth in the business fixed-line market. Businesses want better and more efficient connectivity options both to and within the expanded EU. Wed, 28 Jul 2010 11:32:23 GMT http://www.yankeegroup.com/ResearchDocument.do?id=53700 2010-07-28T11:32:23Z http://www.yankeegroup.com/ResearchDocument.do?id=53704 The Global Consumer Forecast features top-line figures on global consumer spending that hide many differences among market segments and regions. Wed, 28 Jul 2010 11:32:23 GMT http://www.yankeegroup.com/ResearchDocument.do?id=53704 2010-07-28T11:32:23Z http://www.yankeegroup.com/ResearchDocument.do?id=53708 The Global Enterprise Forecast highlights global trends in the market for business wireline and wireless communications services and summarizes the major differences for each region's outlook. Wed, 28 Jul 2010 11:32:23 GMT http://www.yankeegroup.com/ResearchDocument.do?id=53708 2010-07-28T11:32:23Z http://blogs.yankeegroup.com/?p=4638 Wed, 28 Jul 2010 18:53:11 GMT http://blogs.yankeegroup.com/?p=4638 2010-07-28T18:53:11Z http://www.yankeegroup.com/ResearchDocument.do?id=53970 AT&T and Verizon have started to roll out significant differentiators for their video services, leveraging what each sees as its greatest asset and seeding the interactive TV market. In order to continue the momentum, both companies must aggressively court outside developers and trumpet their differentiations to consumers. Thu, 29 Jul 2010 08:58:43 GMT http://www.yankeegroup.com/ResearchDocument.do?id=53970 2010-07-29T08:58:43Z http://www.yankeegroup.com/ResearchDocument.do?id=53746 The Research Topic Consumer Mobile Data provides a detailed segmentation of consumer messaging, infotainment, advertising and m-commerce, including revenue flow share forecasts for 55 countries and 7 regions. Thu, 29 Jul 2010 08:58:43 GMT http://www.yankeegroup.com/ResearchDocument.do?id=53746 2010-07-29T08:58:43Z http://www.yankeegroup.com/ResearchDocument.do?id=53748 The Research Topic Enterprise Mobility is segmented by connectivity and application tiers for 55 countries and 7 regions. Thu, 29 Jul 2010 08:58:43 GMT http://www.yankeegroup.com/ResearchDocument.do?id=53748 2010-07-29T08:58:43Z http://www.yankeegroup.com/ResearchDocument.do?id=53988 NTT's surprise purchase of South African integrator Dimension Data is the latest in a string of clever acquisitions boosting the Japanese telco's global IT and cloud computing credentials. But to capitalize on its growing asset base, NTT must focus on integration and clearing brand clutter. Thu, 29 Jul 2010 08:58:43 GMT http://www.yankeegroup.com/ResearchDocument.do?id=53988 2010-07-29T08:58:43Z http://www.yankeegroup.com/ResearchDocument.do?id=53744 The Research Topic Consumer Access spans fixed-line, VoIP, broadband and mobile services for 55 countries and 7 regions. Thu, 29 Jul 2010 09:32:24 GMT http://www.yankeegroup.com/ResearchDocument.do?id=53744 2010-07-29T09:32:24Z http://www.yankeegroup.com/ResearchDocument.do?id=53990 Social media interactions are dramatically changing the way businesses interact with their customers. Contact centers that can analyze, monitor and integrate real-time communications with social media to improve the overall customer experience will gain broad-reaching benefits. Thu, 29 Jul 2010 09:41:47 GMT http://www.yankeegroup.com/ResearchDocument.do?id=53990 2010-07-29T09:41:47Z http://www.yankeegroup.com/ResearchDocument.do?id=54037 Despite widespread acceptance that NGA is the end game of network deployment, telcos hesitate due to questions about business models, the nature of the interaction with content and application providers, and issues around service innovation and building demand. Embracing cooperative and open models is key to answering these questions. Fri, 30 Jul 2010 07:25:48 GMT http://www.yankeegroup.com/ResearchDocument.do?id=54037 2010-07-30T07:25:48Z http://www.yankeegroup.com/ResearchDocument.do?id=53893 Mobile video is already stoking unprecedented data traffic levels, and the demand will only increase as newer, video-savvy devices and 4G networks proliferate. Communications service providers (CSPs) can prepare for the onslaught by revamping their back-office systems and adopting more creative pricing and business models. Fri, 30 Jul 2010 07:25:48 GMT http://www.yankeegroup.com/ResearchDocument.do?id=53893 2010-07-30T07:25:48Z http://blogs.yankeegroup.com/?p=4650 Fri, 30 Jul 2010 17:16:46 GMT http://blogs.yankeegroup.com/?p=4650 2010-07-30T17:16:46Z http://www.yankeegroup.com/ResearchDocument.do?id=53948 By replacing something of value (a credit card number) with something of no value (a random string of numbers), tokenization can bolster security and reduce compliance risk and expense. Though lack of standards and risk of vendor lock-in may hamper adoption, tokenization nonetheless shows promise not only for internal operations, but as a basis for revenue-generating services. Mon, 02 Aug 2010 07:54:15 GMT http://www.yankeegroup.com/ResearchDocument.do?id=53948 2010-08-02T07:54:15Z http://blogs.yankeegroup.com/?p=4675 Mon, 02 Aug 2010 18:03:57 GMT http://blogs.yankeegroup.com/?p=4675 2010-08-02T18:03:57Z http://blogs.yankeegroup.com/?p=4688 Mon, 02 Aug 2010 20:16:00 GMT http://blogs.yankeegroup.com/?p=4688 2010-08-02T20:16:00Z http://www.yankeegroup.com/ResearchDocument.do?id=53901 With its recent acquisition of Cinterion, Gemalto dramatically raised its profile in the machine-to-machine (M2M) world and potentially changed the dynamics of the market. Operators and others looking to play a role in M2M need to partner or buy up key firms fast, while valuations are still reasonable. Tue, 03 Aug 2010 09:11:55 GMT http://www.yankeegroup.com/ResearchDocument.do?id=53901 2010-08-03T09:11:55Z http://www.yankeegroup.com/ResearchDocument.do?id=53515 Data traffic, spurred on by smartphones and new 4G devices, is putting increased pressure on operator networks and revenue. Operators need to get beyond tiered data plans and embrace new business models that better leverage their unique customer relationships and enable them to profit from emerging device and application ecosystems. Wed, 04 Aug 2010 07:09:22 GMT http://www.yankeegroup.com/ResearchDocument.do?id=53515 2010-08-04T07:09:22Z http://blogs.yankeegroup.com/?p=4693 Wed, 04 Aug 2010 08:58:13 GMT http://blogs.yankeegroup.com/?p=4693 2010-08-04T08:58:13Z http://www.yankeegroup.com/ResearchDocument.do?id=53967 The advent of 4G networks, smartphones and more demanding Anywhere Consumers mean the mobile Web is fast becoming a make-or-break platform for today's businesses. Companies that focus on improving mobile customer service, not just e-commerce, will prosper. Thu, 12 Aug 2010 09:22:36 GMT http://www.yankeegroup.com/ResearchDocument.do?id=53967 2010-08-12T09:22:36Z http://www.yankeegroup.com/ResearchDocument.do?id=53751 The Topline Data Forecast presents the global connectivity markets, technologies and competitive landscape at a regional level. This data module is updated quarterly for Link Research clients. Fri, 13 Aug 2010 11:08:25 GMT http://www.yankeegroup.com/ResearchDocument.do?id=53751 2010-08-13T11:08:25Z http://www.yankeegroup.com/ResearchDocument.do?id=54073 Mobile network operators should adapt their customer segmentation strategies to the needs of today's sophisticated mobile consumers. To enable more relevant customer classification and accurate campaign targeting, future models should combine real-time behavioral insights with traditional demographic and telecom-centric approaches. Mon, 16 Aug 2010 07:00:34 GMT http://www.yankeegroup.com/ResearchDocument.do?id=54073 2010-08-16T07:00:34Z http://www.yankeegroup.com/ResearchDocument.do?id=54027 As smartphone usage and video traffic increases on mobile networks, content delivery networks (CDNs) are beginning to make their mark on the mobile landscape. Carriers and content providers should consider CDNs as they seek to strengthen their presence in the mobile market. Wed, 18 Aug 2010 08:24:48 GMT http://www.yankeegroup.com/ResearchDocument.do?id=54027 2010-08-18T08:24:48Z http://www.yankeegroup.com/ResearchDocument.do?id=54049 Infrastructure as a service (IaaS) may not be mainstream, but it is starting to find a home in early adopter enterprises. Yankee Group's Anywhere Enterprise: 2010 U.S. Cloud Computing FastView Survey illustrates that while enterprises with cloud experience are planning on expanding IaaS adoption, certain barriers still need to be addressed. Wed, 18 Aug 2010 08:24:48 GMT http://www.yankeegroup.com/ResearchDocument.do?id=54049 2010-08-18T08:24:48Z http://www.yankeegroup.com/ResearchDocument.do?id=54121 Some European mobile network operators reported weakening sales of mobile broadband (MBB) during the first half of 2010. But there is no cause for alarm. The recent slowdown is a natural consequence of market maturation. As the market matures further, however, operators should focus more on customer retention and less on attracting first-time users. Thu, 19 Aug 2010 08:50:05 GMT http://www.yankeegroup.com/ResearchDocument.do?id=54121 2010-08-19T08:50:05Z http://www.yankeegroup.com/ResearchDocument.do?id=54065 In its National Broadband Plan, the U.S. Federal Communications Commission recognizes broadband as a key facilitator of effective and affordable health care delivery in the U.S. in its National Broadband Plan. Broadband service providers need to be aware of the risks and opportunities the plan presents. Thu, 19 Aug 2010 08:50:05 GMT http://www.yankeegroup.com/ResearchDocument.do?id=54065 2010-08-19T08:50:05Z http://www.yankeegroup.com/ResearchDocument.do?id=54019 Waning enterprise pessimism over cloud computing is setting the stage for significant market opportunity, but providers need to make their platform bets now and start building solutions. OpenStack's strategy shows promise. Thu, 19 Aug 2010 08:50:05 GMT http://www.yankeegroup.com/ResearchDocument.do?id=54019 2010-08-19T08:50:05Z http://www.yankeegroup.com/ResearchDocument.do?id=53547 The evolution to 4G has the potential to reshape market share and market perception in wireless. Operators must focus on their current 3G customers, T-Mobile subscribers and prospects in their legacy service area to gain early momentum. Mon, 23 Aug 2010 08:00:28 GMT http://www.yankeegroup.com/ResearchDocument.do?id=53547 2010-08-23T08:00:28Z http://www.yankeegroup.com/ResearchDocument.do?id=54103 Communications service providers (CSPs) need to rethink, redesign and automate supplier/partner relationship management (S/PRM). Traditional processes built for the carrier network interconnect era need an overhaul to address new levels of scale, speed and variety. Done well, S/PRM may actually offer CSPs opportunities for market differentiation. Tue, 24 Aug 2010 07:03:25 GMT http://www.yankeegroup.com/ResearchDocument.do?id=54103 2010-08-24T07:03:25Z http://blogs.yankeegroup.com/?p=4703 Tue, 24 Aug 2010 16:37:48 GMT http://blogs.yankeegroup.com/?p=4703 2010-08-24T16:37:48Z http://www.yankeegroup.com/ResearchDocument.do?id=54047 While tools like blogs, tweets and social networks were once considered the exception in the workplace, they are rapidly becoming the norm. Unified communications solutions can enhance the way workers collaborate and communicate with one another, but they will need to include social media to deliver a complete collaborative experience. Thu, 26 Aug 2010 03:56:25 GMT http://www.yankeegroup.com/ResearchDocument.do?id=54047 2010-08-26T03:56:25Z http://blogs.yankeegroup.com/?p=4723 Thu, 26 Aug 2010 17:41:54 GMT http://blogs.yankeegroup.com/?p=4723 2010-08-26T17:41:54Z http://www.yankeegroup.com/ResearchDocument.do?id=53104 Five trends have matured the prepaid market to the point where it is no longer just for those who can't afford postpaid mobile services. Operators who want to thrive in this new, more mature prepaid business must embrace new market segments and find ways to serve underbanked subscribers. Tue, 31 Aug 2010 03:54:46 GMT http://www.yankeegroup.com/ResearchDocument.do?id=53104 2010-08-31T03:54:46Z http://www.yankeegroup.com/ResearchDocument.do?id=54139 The Yankee Group Anywhere Consumer: 2010 US Survey Suite is an online methodology of more than 6,200 consumers aged 13 and over in the U.S. that examines respondents' Connectivity Choices and Digital Experience. It investigates the connectivity and devices consumers have, as well as their planned activities and decisions around five core connectivity services: wireless broadband, mobile phone, pay TV, telephony and broadband. Additionally, it looks at the consumption of media empowered by these services, including video, music and gaming, as well as respondents' choices of channels and brands. Tue, 31 Aug 2010 07:49:18 GMT http://www.yankeegroup.com/ResearchDocument.do?id=54139 2010-08-31T07:49:18Z http://www.yankeegroup.com/ResearchDocument.do?id=54396 The Anywhere Enterprise: 2010 U.S. Enterprise Mobility/Empowered Employee Survey, Wave 1-2 is an online survey of more than 2,400 workers in the U.S. The type of questions asked include: What are your changing work habits and level of mobility? What is your level of productivity at different work locations (office vs. remote vs. on-the-go)? What technologies are critical to keeping you productive? How do you use your own devices and (consumer) tools? What is your IT department's policy? Tue, 31 Aug 2010 07:49:18 GMT http://www.yankeegroup.com/ResearchDocument.do?id=54396 2010-08-31T07:49:18Z http://www.yankeegroup.com/ResearchDocument.do?id=54210 The Anywhere Enterprise: 2010 U.S. Enterprise Mobility/IT Decision-Maker Survey is an online survey of 854 enterprises in the U.S. The type of questions asked include: What is your deployment status? What are your purchase plans? What are your barriers/challenges to adoption? What motivates you to deploy? What factors impact your decision to deploy a technology and select a supplier? How satisfied are you with your wireless voice and data carriers? Do you consider switching? Why? Tue, 31 Aug 2010 07:49:18 GMT http://www.yankeegroup.com/ResearchDocument.do?id=54210 2010-08-31T07:49:18Z http://blogs.yankeegroup.com/?p=4761 Tue, 31 Aug 2010 19:05:44 GMT http://blogs.yankeegroup.com/?p=4761 2010-08-31T19:05:44Z http://blogs.yankeegroup.com/?p=4769 Tue, 31 Aug 2010 19:16:15 GMT http://blogs.yankeegroup.com/?p=4769 2010-08-31T19:16:15Z http://www.yankeegroup.com/ResearchDocument.do?id=54430 The Anywhere Enterprise: 2010 U.S. Enterprise Mobility/Empowered Employee Survey, Mid-Year Analysis, Wave 1-2, is an online survey of more than 2,400 workers in the U.S. The type of questions asked include: What are your changing work habits and level of mobility? What is your level of productivity at different work locations (office vs. remote vs. on-the-go)? What technologies are critical to keeping you productive? How do you use your own devices and (consumer) tools? What is your IT department?s policy? Wed, 08 Sep 2010 07:23:36 GMT http://www.yankeegroup.com/ResearchDocument.do?id=54430 2010-09-08T07:23:36Z http://www.yankeegroup.com/ResearchDocument.do?id=54423 Smartphones are having a profound effect on the European wireless marketplace. Penetration is rising sharply, but so too are operators' customer acquisition and network-upgrade costs. To ensure long-term viability of smartphone-dominated strategies, operators must align growing costs with future ARPU uplift and other tangible commercial benefits. Thu, 09 Sep 2010 08:30:57 GMT http://www.yankeegroup.com/ResearchDocument.do?id=54423 2010-09-09T08:30:57Z http://www.yankeegroup.com/ResearchDocument.do?id=54393 Faced with consumerization in the enterprise, employers' first impulse is to single-mindedly seek control. But instead, they should look to balance and share responsibility for device and application usage with employees. Our survey results show such flexibility not only brings better control but can also produce a substantial uplift in productivity. Thu, 09 Sep 2010 08:30:57 GMT http://www.yankeegroup.com/ResearchDocument.do?id=54393 2010-09-09T08:30:57Z